terms and conditions

delivery, cancellations, security, privacy...

The information below is available to help you place your order easily and with confidence.

Order Confirmation

Once you place your order on our website, you will receive an email from Sagepay confirming details of your order. If the product you order is out of stock, we will contact you as soon as possible to offer you the chance to leave the product on back order or to cancel the order completely.

Postage and Packing

Some of our products have a special postage cost which is displayed on the product detail page below the item cost. The total postage will be the highest individual postage cost if multiple items are added to the basket with different postage costs. If no postage cost is displayed on the product detail page below the item cost then the following postage costs will apply depending on the country we are sending your parcel to:

Returns

If goods are returned for refund if you change your mind or you order the wrong product, the cost of the postage will be deducted from the refund.

Delivery

We aim to despatch your order within 2 working days but more often than not, orders are despatched the same day. Orders are sent 2nd class Recorded Delivery, heavier items may be sent by Parcel Force. For UK addresses, your order should be received within 5 working days. European and Worldwide delivery times can vary as are sent with International Signed For to ensure safe delivery. Due to sheepskins being a natural product we cannot always guarantee delivery within 5 days so with all mail order companies, please allow 28 days. * Please note that we do not ship to USA at present.

Order Cancellation

Orders may be cancelled up to 28 days after delivery. The product must be returned to us unused along with a short note giving details of your name, address and the reason for cancellation (this will provide us with feedback). Postage costs of returning the goods are your responsibility unless it is our error that has caused you to return the goods. Once your returned product has been received in good condition, we will refund you using the same method which you originally used to pay us. We will not make refunds if products are returned damaged or used.

Privacy

Fine Fleeces does not pass or sell customers details onto any third party. We may use your postal address to send you our brochure or details of special offers available from us. If you do not wish to receive our mailings, please specify this on the order form.